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Fresh-First Guarantee
If any fruit, vegetable, bakery product, or dairy item arrives below peak quality, report it via our support hub for an instant replacement or refund with no return shipment required.
1 Return Windows by Category
To ensure optimal hygiene and safety, return eligibility windows are categorized as follows:
| Product Category | Return Window | Condition Required |
|---|---|---|
| ☕ Specialty Coffee & Tea | 30 Days | Unopened, sealed original packaging |
| 🥗 Fresh Produce & Perishables | 24 Hours | Photo proof of quality issue |
| 🥫 Packaged Pantry & Snacks | 14 Days | Unopened, original seal intact |
| 🍳 Kitchenware & Appliances | 30 Days | Original box, accessories & warranty card |
2 How to Initiate a Return in 3 Easy Steps
- Submit Request: Log in to your Homiq Elite account or visit our Customer Support Hub and click "Request Return / Refund".
- Instant Approval: For non-perishable returns, a prepaid pickup label and barcode will be generated automatically.
- Doorstep Pickup / Handover: Hand over the package to our delivery executive during your next scheduled delivery.
3 Return Shipping Costs
Defective, Damaged, or Misshipped Items: 100% Free return shipping with prepaid digital labels.
Buyer Remorse / Changed Mind (Packaged non-perishables): A flat ₹49 return postage deduction applies if using our prepaid pickup label, or you may drop it off at any authorized partner hub for free.
