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Instant Store Credit Option
Opt for Homiq Elite Store Credit to receive your refund instantly with an extra 5% bonus credit added to your account!
1 Refund Processing Timelines by Payment Method
Once an item inspection is completed or an order cancellation is approved, funds are credited according to your original payment channel:
| Payment Method | Processing Time | Settlement Window |
|---|---|---|
| 🎁 Homiq Store Credit | Instant | Available immediately (+5% bonus) |
| 📱 UPI / Google Pay / PhonePe / Paytm | 1 - 2 Hours | Instant to 24 Hours |
| 💳 Credit / Debit Cards (Visa / MC / RuPay) | 24 Hours | 3 - 5 Business Days |
| 🏦 Net Banking | 24 - 48 Hours | 3 - 7 Business Days |
2 Missing, Damaged, or Expired Items
If an item is missing from your grocery delivery bag or was damaged in transit, simply upload a quick photo in our Customer Support Hub within 24 hours. A no-questions-asked refund or instant redelivery will be triggered immediately.
3 Contact Our Billing Team
If your refund has not appeared in your bank statement after 7 business days, reach out to admin@homiqelite.com with your Order Number and ARN Reference ID.
