1 Information We Collect
When you visit the Site, create an account, make a grocery purchase, or interact with our customer support, we collect information necessary to fulfill your orders and elevate your shopping experience:
- Personal Identification Data: Full name, delivery address, billing address, contact phone number, and email address.
- Transactional Data: Items purchased, order history, payment transaction IDs (note: credit card details are tokenized directly via PCI-DSS certified payment gateways and are never stored on our servers).
- Technical & Browsing Data: IP address, device type, browser specifications, operating system, pages viewed, time spent, and referral URLs.
- Location Data: Geolocation information (with your explicit permission) to offer localized same-day delivery slots and calculate express shipping routes.
2 How We Use Your Information
We use the personal data collected strictly for legitimate business purposes:
| Purpose | Data Type | Legal Basis |
|---|---|---|
| Order Processing & Delivery | Name, Address, Phone, Cart Items | Performance of Contract |
| Payment Verification & Fraud Prevention | Billing Info, IP, Transaction Amount | Legitimate Interest & Compliance |
| Live Courier SMS / WhatsApp Alerts | Phone Number, Live Delivery GPS | Performance of Contract |
| Marketing & Exclusive Deals | Email Address (Opt-in) | Explicit Consent (Revocable anytime) |
3 Information Sharing & Third Parties
We only share data with vetted service partners essential for executing our grocery delivery pipeline:
- Logistics & Courier Partners: Delivery personnel receive your name, address, and phone number solely to dispatch and hand over packages.
- Payment Gateways: Encrypted payment processors (Shopify Payments, Stripe, Visa, MasterCard, RuPay, UPI) handle payment authorization.
- Cloud Infrastructure: Secure AWS & Shopify cloud hosting with 256-bit SSL encryption.
4 Cookies & Tracking Technologies
We utilize first-party and essential cookies to preserve your shopping cart state, maintain login sessions, and analyze site performance. You may configure your browser settings to reject non-essential cookies at any time without impacting basic checkout functionality.
5 Your Privacy Rights & Data Deletion
Depending on your jurisdiction (including GDPR, CCPA/CPRA, and Indian Digital Personal Data Protection Act), you have the right to:
- Request access to the personal data we hold about you.
- Request immediate correction of inaccurate or outdated information.
- Request complete erasure (the "Right to be Forgotten") of your account and customer profile.
- Opt out of marketing communications at any time via the "Unsubscribe" link in any email.
6 Contact Our Data Protection Officer
To exercise your privacy rights or submit queries regarding our data security practices, contact us at:
Email: admin@homiqelite.com
Address: 108 Innovation Boulevard, Metro Retail Park, Tech City 560100
Response Time: Within 48 business hours
