⚡
1-Click Instant Cancellation
Cancel within 30 minutes of placing your order for an automatic 100% full refund with zero fees or questions asked.
1 Cancellation Windows & Stages
To balance customer convenience with efficient cold-chain dispatch, cancellation fees depend on the order fulfillment stage:
| Fulfillment Stage | Time Window | Fee | Refund Amount |
|---|---|---|---|
| Order Placed / Pending | Within 30 mins of checkout | ₹0.00 | 100% Full Refund |
| Packing / Preparing | Prior to courier handoff | ₹0.00 | 100% Full Refund |
| Out for Delivery (En Route) | Courier on the road | ₹49 recall logistics fee | Order total minus delivery fee |
2 Express Same-Day Grocery Orders
For 90-minute Express grocery orders, our pickers begin selecting cold items immediately. You have a 10-minute window from order confirmation to cancel with zero penalty. Once the courier is assigned and en route with insulated bags, cancellations may incur a ₹49 restocking fee to cover perishable handling.
3 Modifying Address or Time Slot Instead
Don't want to cancel completely? You can easily change your delivery address, reschedule your morning or evening delivery slot, or add gate instructions at zero fee directly from your Homiq Elite account dashboard.
